Casual Dining

Casual Dining

A good amount of people waiting to be seated is usually the mark of a successful restaurant, unless there are empty tables. Empty tables and customers waiting in the service area can lead to walkouts and lost revenue. Proper staffing is the answer and understanding customer flow is how you get there. Smart Retail can provide this and other relevant information to keep tables full and revenue flowing.

• Occupancy

Knowing your occupancy numbers by the minute is powerful information. Spot trends and react accordingly with adequate staff schedules and food preparation. Acting on this information leads to efficient service and happier customers.

• Tailor Your Offerings

Through our Customer Metrics product, non-identifiable information such as age and gender are collected. With this information, restaurants can better tailor their offerings to the demographics of their customers. In conjunction with counting data, plan specials according to which days of the week and at what times specific customer groups stop by.

• Food Delivery

Making sure food gets to the customer in a timely manner is a basic function that must be consistently fulfilled, especially when serving hot items. The time in between kitchen staff placing completed dishes for pickup and service staff delivering it to the customer is critical. Smart Retail products monitor food preparation and sit time. Alerts can be sent out to management when food has been waiting idle too long at the counter. Combined with our other service measures, Smart Retail’s Casual Dining Solution can help ensure guests are seated and served in a timely manner.

For more information about our Casual Dining Solution please contact us here or request a demo here.